Return policy

Returns

When you receive the item which is not in the condition stated in the listing or not as described, please contact us within 3 days of receipt. You can return the item.
Return request after 3 days receipt is not acceptable. So please check the item well when you receive the package.

We will send the instruction for Return, so please do not ship the package until you receive the instructions from our customer support.

For return request in any reason, please contact us. 

  •  Email us CustomerCare@garo-luxury.com or use the Contact Form.
  •  Live chat with Garo Luxury customer care. Please find the pop up window right bottom of your browser. When we are off-line, Please leave a message and we will respond by the next business day.
  • Call us :    81.80.9138.3214       for English speaking operator  (  Mon-Sun 10am-5pm , Japan time )

Note

  • All original packing materials and tags must be returned with the bag. Bag must be unworn and returned in the exact condition you received it in.
  • All items are shipped out with numbered security tag.Security tag must not be removed, broken or tampered with or we will not be able to accept your return. The items with no security tag are non return acceptable.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

 

❓Have concern about the authenticity❓

If you are requesting refund with any doubt in regards to the authenticity of the item, please read our Authenticity Pledge page. All items are guaranteed to be authentic and all items in Garo Luxury are confirmed the authenticity. Our customer care will take care of your problem and resolve your concern.

Partial Refund

  1. There are certain situations where only partial refunds are granted: (if applicable)
  2. Goods with obvious signs of use
  3. Numbered security tag has been removed.
  4. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  5. Any item that is returned more than 3 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank or PayPal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your credit card issuer , PayPal or bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Return Shipping

To return your product, you should mail your product to our office. Please contact us for instructions.

  1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  2. If you are shipping an item, you should use a shipping service with online tracking service. Or we don’t guarantee that we will receive your returned item.
  3. You should mark the item as RETURN on the customs form.
  4. You should tell us the tracking number and shipping company once you ship out, or customs clearance delays when we re-import.

 

Return is not acceptable on FINAL SALE items or following marks.

 

If you have any questions, please feel free to contact us.

We are here to help you at any phase of your purchase.

Still need help? Contact Us

Size Chart

Size Guide for Bags

Size Guide | Garo Luxury

 

Size Guide for Jewelries

Jewelry Size Guide | Garo Luxury