Here's the list of Frequently Asked Questions. If you can't find the answer in the list below, please do not hesitate to contact us. We are always happy to assist your purchase!
All items at Garo Luxury are guaranteed to be authentic. Our professional team is organized by specialists and inspect and check the quality and check the authenticity. We are the licensed dealer in Japan. The law bans selling copy or fake items. Japan government cracks down on the companies that sells fake or copy items. All items are Authentic or full money back. Please buy with confidence at Garo Luxury. No fakes here. Garo Luxury is the My Poupette's RS seller.
Always Protected - Garo Luxury makes buying luxury goods online simple and secure. Simply put, you'll get the item as described in the listing or your money back. And you never have to worry about your security. We use PayPal and our own secure payment system to protect your information. We'll never share your payment or personal details with anybody. Ever.
All orders are shipped out from our office in Japan.
Once your payment is received, our shipping department starts packaging. Your order will be shipped within 24 - 48 hours usually.
All packages are packed securely with bubble wraps and carbon box. Signature required for delivery.
Most of the packages are shipped out by DHL or Fedex. Estimate delivery time to your door is 2-5 days.
Depends on the customs inspections or flight condition, delivery may delay.
Our regular delivery time to US, Asia and Europe is within 2-3 days usually.
You are not charged sales tax. Import duties and customs are not included in the item price. Although we usually declare the item less than actual to avoid your import tax, but when the package is opened by your country's customs, you may have to pay tax. Those tax or customs are direct responsibility of customers.
All item price is not including your import tax or duties. Garo Luxury ships with low value declaration upon request. But in case the package is opened by your country's customs office, you may charged import tax or duties. Those import duties or taxes are direct responsibility of customer.
Garo Luxury ships all order for free. Insurance is also included. In case you request us to declare the package less than actual, we can't insure the package full.
When you receive the item which is not in the condition stated in the listing or not as described, please contact us within 3 days of receipt.
You can return the item. Return request after 3 days receipt is not acceptable. So please check the item well when you receive your order.
For more about Return, please see our Return policy
Still need help? Contact Us